Q: What are the customs duties and VAT refund details?

Customs & Duties: Deliveries to countries outside the EU may be subject to additional fees (taxes, customs duties, and import charges) imposed by local authorities. These fees are not included in our services. VAT Refund: It is possible to exclude VAT (21%) for orders outside the European Union. To do so, please send us a copy of the stamped invoice from customs once the order arrives, and we will refund 21% of the total item price(s). VAT and Shipping Costs: Prices shown on The ACE Hub include 21% VAT and exclude delivery charges, customs duties, or import taxes.

Question 1

What are the shipping costs and delivery times?

Accepted Answer

The Netherlands, Belgium, Luxembourg, Denmark, France, Germany
Price: 5 EUR
Free for orders over 65 EUR
Delivery time: 1-3 days

Rest of the European Union
DHL: 15 EUR
Free for orders over 65 EUR
Delivery time: 2 - 7 days

DPD: 15 EUR
Free for orders over 65 EUR
Delivery time: 2 - 7 days

Rest of the World
Global Pack (Standard Shipping): 15 EUR
Free for orders over 180 EUR
Delivery time: 7 - 21 days

Norway, Switzerland, United Kingdom (Standard Shipping): 15 EUR
Free for orders over 180 EUR
Delivery time: 5 - 10 days

Question 2

What are the customs duties and VAT refund details?

Accepted Answer

Customs & Duties:
Deliveries to countries outside the EU may be subject to additional fees (taxes, customs duties, and import charges) imposed by local authorities. These fees are not included in our services.

VAT Refund:
It is possible to exclude VAT (21%) for orders outside the European Union. To do so, please send us a copy of the stamped invoice from customs once the order arrives, and we will refund 21% of the total item price(s).

VAT and Shipping Costs:
Prices shown on The ACE Hub include 21% VAT and exclude delivery charges, customs duties, or import taxes.

Question 3

How can I track my order?

Accepted Answer

Once we’ve received your order, we’ll send you a confirmation email.
When your order arrives at the PostNL, DPD, or DHL sorting center, you’ll receive a tracking number by email to trace your package.

All orders are handled by our shipping partners PostNL, DHL, or DPD.
If you have any further questions regarding our shipping terms, please contact us at info@theace-hub.com.

Question 4

Which countries do you ship to?

Accepted Answer

We deliver to the following countries:

Australia, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, San Marino, Slovenia, Slovakia, Spain, Switzerland, Turkey, United Kingdom, and United States.

Is your country not listed for shipping?
Unfortunately, we are currently unable to ship to that country.

Question 5

What is your return policy?

Accepted Answer

Not satisfied with your order? You can return your products within 15 days of purchase. Unfortunately, exchanges are not possible.

Return Fees by Country
The ACE Hub works together with Returnista for the following countries, where you can easily register and pay for the return:

Belgium: Drop-off: 5.95 EUR, Pick-up: 7.95 EUR
Luxembourg: Drop-off: 6.95 EUR, Pick-up: 8.95 EUR
France: Drop-off: 6.95 EUR, Pick-up: 8.95 EUR
Denmark: Drop-off: 7.95 EUR, Pick-up: 9.95 EUR
Italy: Drop-off: 7.95 EUR, Pick-up: 9.95 EUR
Spain: Drop-off: 7.95 EUR, Pick-up: 9.95 EUR

You can register your return via hub.returnista.com.

For countries not listed, please return the parcel at your own cost using a logistics provider of your choice to the following address:

The ACE Hub
Saturnusstraat 60 / unit 75
2516 AH The Hague
The Netherlands

Please note when sending a return:

Place the item(s) in a shipping box along with the invoice received with the shipment.
Close the box and tape it shut.
Follow the instructions you receive when registering via Returnista.

Why not free returns?
Research shows that free returns increase the number of returns. This is not in line with our commitment to sustainability. That’s why The ACE Hub has chosen to offer a fair return rate through Returnista.

Delivery & Return